CONTRACTUAL CONCLUSION
By submitting a completed booking form or by making arrangements by telephone with LuxCorp, the user transmits an offer to conclude a business service contract (“ride request” of the user). The subject matter of this contract is the provision of the ride service requested by the user.
As an initial matter, LuxCorp transmits to the user an email confirmation of the details of the requested ride service that it has received. In so doing, LuxCorp only confirms the receipt of the user's ride request.
It is only by separate declaration (“booking confirmation”) by email from LuxCorp that the business service contract between LuxCorp and the user is concluded for the desired ride service.
RIDE TYPES, SERVICE CHANGES
Depending on local availability, the user can select ride requests that include transfer rides, long-distance rides, rides on demand (“chauffeur hailing”) and hourly bookings.
If the ride actually carried out involves additional expenditure of effort due to the user's or guest's requests that differ from the initially requested ride, LuxCorp will accommodate these requests to the extent possible. The additional effort may result in additional costs for the individual business service contract.
Subject to availability, a user may request changes to the ride even after the conclusion of the contract but this may result in additional charges being applied, as described in Section 5.2.
In the case of a transfer, a long-distance ride and rides on demand, the displayed price shall be determined on the basis of a start and a destination address. An additional fee may be incurred if additional stopovers are requested according to the applicable price schedule.
An hourly booking always begins at the booked pickup time and ends in the city area of the pickup location. If a user requests ride outside the city area of the pickup or if the distance or the duration in the relevant booking are exceeded, additional fees may apply, particularly due to the fact that the TSP must thereafter return to the city area of the pickup location.
It is only by separate declaration (“booking confirmation”) by email from LuxCorp that the business service contract between LuxCorp and the user is concluded for the desired ride service. The user is then directly entitled vis-à-vis the TSP to request the ride service of the TSP and to assert further claims in respect of such ride service directly against the TSP.
PICKUP TIME
The agreed pickup time is the pickup time specified in the LuxCorp booking confirmation.
In the event of an airport pickup or pickup at a long-distance train station for which the user has provided a correct flight or train number in its booking, thus enabling LuxCorp to track of the arrival time of the flight or train, the agreed pickup time will be postponed in case the flight or train are late.
VEHICLE CLASS/VEHICLE MODEL, UPGRADE
Depending on the regional availability of the vehicle, the user can choose from different vehicle classes in its ride request (for example, “Business Class”, ”Business Van/SUV”, ”First Class”, “Sprinter Class” or “Electric Class”).
The vehicles shown on the LuxCorp website are only illustrative examples. There is no right to a particular vehicle model associated with a booked vehicle class Regional differences are possible.
It is possible for LuxCorp to upgrade from the vehicle class “Business Class” to a higher vehicle class (such as “Business Van” or “First Class”) at any time at no additional cost for the user, depending on availability.
LUGGAGE, ANIMALS
The price in the booking confirmation includes the number of pieces of luggage that were specified in the booking form.
Excess luggage, bulky luggage such as a wheelchair, weapons or animals that the user wishes to carry along must be specified during the booking. The TSP may refuse the transport of luggage, weapons and/or animals that have not been agreed upon; this also applies if animals are not housed in a closed and suitable transport box. The right of refusal does not exist if local statutory provisions of the region in which the transport is carried out require that the items be accommodated.
If the client request the carriage of additional luggage, weapons and/or animals that were not stipulated in the booking, additional surcharges may be charged. This may result in the total charges for the business service contract to be higher than initially specified in the booking confirmation.
TRANSPORT OF CHILDREN AND MINORS
(A) CHILDREN The need for child restraints must be specified by the user in the ride request by specifying the number and age of the children to be transported as well as the type of child restraints required.
(B) MINORS The transport of unaccompanied minors can be rejected by the TSP. The determination of minor status will be made in accordance with the statutory provisions of the region in which the transport is to be performed.
INFORMATION ON NUMBER OF PASSENGERS, NUMBER AND SIZE OF LUGGAGE
The maximum number of passengers, number and size of pieces of luggage will be provided by LuxCorp for a specific vehicle and is set out in a binding luggage policy.
LuxCorp may refuse to transport passengers or luggage if, in its opinion, the space and safety conditions do not permit such transport.
DELAYS
Exceptional situations such as striking air traffic controllers, inclement weather conditions, etc. can only be compensated to a limited extent. In these cases, longer waiting times or short-notice cancellations must be accepted by the user.
CANCELLATIONS
For transfer rides, long-distance rides and hourly bookings, cancelation is free up until 2 hour prior to pickup and 4 hours before hourly bookings or the full price must be paid.
REBOOKINGS
Rebookings are generally treated as new bookings. The regulations for the handling of cancellationse apply accordingly for the originally agreed ride. Accordingly, a claim for compensation by LuxCorp for the originally agreed ride may remain in force.
NO-SHOW RIDES
In the event that a user does not show up for a ride and does not cancel it (a “no show”), the user's claim for transport vis-à-vis the TSP shall no longer be applicable; however, LuxCorp's shall still be entitled to compensation from the user.
(A) FOR TRANSFER AND LONG-DISTANCE RIDES A ride is considered to be a no-show if the User or guest does not appear within 30 minutes after the agreed pickup time at the agreed pickup location.
In the event of pickup at airports or long-distance train stations, a ride is considered to be a no-show if the User or guest does not appear within 60 minutes after the agreed pickup time at the agreed pickup location.
No-show rides must be fully compensated, but any waiting time surcharges will not be applied unless the client has communicated by telephone about a later pickup time. Any waiting time surcharges are applicable. As a general rule, there is no right to change the pickup time.
(B) HOURLY BOOKING A ride is considered to be a no-show if the User or guest does not appear at the agreed pickup location after the end of the booked hours (calculated from the scheduled pickup time).
In the event of pickup at airports or long-distance train stations, a ride is considered to be a no-show if the user or guest does not appear at the agreed location after the end of the booked hours according to the pickup time.
A user shall be fully liable for no-show rides unless the client has communicated by telephone about a later pickup time. The hourly booking always starts as described under Section 4.1.2 at the agreed pickup time. As a general rule, there is no right to change the pickup time.
BEHAVIOR IN THE LIMOUSINE
During the entire ride , applicable road traffic rules and regulations apply to all guests, particularly the obligation to wear a seat belt. LuxCorp's instructions must always be followed. LuxCorp bears the responsibility for safely completing the ride. Therefore, the guests are prohibited from opening the doors during the ride, throwing objects out of the vehicle and/or hanging out any part of the body or screaming from the vehicle. If guests wish to use any equipment or systems present in the respective vehicle, prior permission from the LuxCorp is required.
Smoking is prohibited in the passenger compartment of the vehicles. If the user or a guest ignores this, the user must bear the costs of a vehicle cleaning and the resulting loss of serviceability.
The consumption of food is discouraged. Alcoholic drinks are only allowed to be consumed in the car with prior consent.
REMUNERATION AND PAYMENT
Remuneration claims are handled on a case by case basis by LuxCorp
Key factors for this amount (including reimbursement of expenses for the ride service provided by LuxCorp) are: the selected vehicle class, the route, the length of time for advanced booking and the pickup time and (where applicable) pickup location.
Booking special requests, such as multilingual chauffeurs, individual vehicle marking, intermediate stops, bulky luggage, child seats, etc. may have the effect of increasing the price.
RIDE CHANGES
The client may also change the ride request after the conclusion of the business service contract and, to the extent possible LuxCorp, after the ride is started.
In the event of a client requests an upgrade of the ride or additional services (distance or number of hours), the actual service (total distance or number of hours) shall be recalculated and charged according to the applicable price schedule. In the case of hourly bookings, any half hour commenced shall be determinative for invoicing; in other words, the half hour is rounded up from the first additional minute in the interest of better planning reliability.
Accordingly, the compensation claim vis-à-vis the client will increase, as there is a corresponding increase in the reimbursement of LuxCorp's expenses for the business service contract on behalf of the user.
If the booked distance or number of hours is shortened as compared to the booking, the agreed compensation shall remain unaffected.
WAITING TIMES FOR TRANSFER RIDES
In the case of transfer rides, no surcharges will apply for waiting times of up to 60 minutes after the agreed pickup time for pickups at airports or long-distance train stations. In all other cases, no surcharges will apply for waiting times of up to 15 minutes from the agreed pickup time. Each additional minute of waiting time is invoiced as a share of the hourly booking prices applicable in the respective city area and for the respective vehicle class, plus applicable sales tax.
ADDITIONAL MILES FOR HOURLY BOOKINGS
Hourly bookings consist of the inclusive kilometers (per hour) communicated in the booking form (or by telephone). Additional miles will be separately invoiced and are based on the route prices for the booked vehicle class in the respective city area and will include applicable sales tax.
PAYMENT MODALITIES AND TRANSACTION FEES
The user can pay for a ride by credit card. Any credit card fees accrued are borne by LuxCorp. The user bears any transaction fees in the event of a payment by transfer (for example, due to different currencies or locally different accounts).
WARNING NOTICES, FAILED CREDIT CARD DIRECT DEBITING
For each payment warning notice, LuxCorp may charge a reasonable reminder fee.
For failed credit card debit authorizations, LuxCorp shall invoice the user for the expenses incurred for this (bank, credit card institution) and reserves the right to assert a reasonable processing fee per incident.
TRANSMISSION OF INVOICES, DUE DATE
LuxCorp shall make the applicable invoice available to the client electronically via email. If payment is made by credit card, the applicable compensation is due for payment immediately. If payment is made by bank transfer, the payment term referred to in the invoice shall be applicable.
LIABILITY
LuxCorp is liable for damages caused by LuxCorp or its vicarious and service agents through intent or due to gross negligence
In the event of damages caused by simple negligence, LuxCorp is liable only for the violation of a material contractual obligation and only for foreseeable and typical damages. Material contractual obligations are those that enable the fulfillment of the contract in the first place and upon the fulfillment of which the user may ordinarily rely.
CORRECTNESS OF TRANSMITTED INFORMATION, DISRUPTION OF ACCESS
LuxCorp accepts no responsibility for the correct and complete transmission of information and that it reaches users or chauffeurs in a timely manner. The content of the booking confirmation is excepted from this.
LuxCorp is not responsible, particularly the failure of communication networks and/or gateways. LuxCorp does not provide any guarantee that the website will function free of interruption and error or that any errors will be corrected.
OBJECTS LEFT BEHIND
No liability is assumed for objects forgotten in the vehicle.
FINAL PROVISIONS
These General Terms & Conditions constitute the entire agreement between LuxCorp and the client for the contractually agreed services. There are no collateral agreements. Amendments and additions to this Agreement must be made in writing to be valid.
